Learning Outcomes

The Role of the Receptionist

Types of Receptionists

The Essentials of Communication

Practice Good Telephone Skills

Sending Formal and Informal Messages

Lesson Summary

In this module, you will be introduced to the role and duties of a receptionist. We’ll show you the types of receptionists and the differences between them. You’ll learn how to create a good first impression, how to communicate effectively, how to practice good telephone skills and how to ensure confidentiality when taking and sending messages.

Database Management and Booking Procedures

Administrative Procedures and Filing Systems

Security, Health & Safety Considerations

This module will teach you database management, including how to ensure confidentiality in database management and how to effectively handle reservations. You will learn about filing systems, routine administrative tasks that a receptionist should perform, and health and safety considerations at work.

Confidentiality

Meeting & Accommodation Arrangements

Organisational Skills & Time Management

Effective Business Communication

In this module, you’ll be introduced to the concept of confidentiality, why it is important and the consequences of breaching it. You’ll be taught the pre-arrangements to make to ensure that a meeting is successful. Upon that, we’ll teach you how to be organised and prioritise as well as how to carry out effective business communication.

Important of Technology in Reception Work

The Importance of Team Work

Reception Area Appearance

Receptionist Career Progression

To Sum It All Up: Reception Work Explained

In this module, you will learn how technology plays a crucial part in administrative work and the software packages that are useful to a receptionist. We’ll teach you teamwork and its importance and how to make a reception area look welcoming and professional. In addition, we'll show you a receptionist's potential future career paths.

Diploma in Reception Skills - Course Assessment

Learn how to perform the duties of a receptionist effectively in this free online office administration training course.

Diploma in Reception Skills

Do you consider yourself to be productive and organised? Are you good at multitasking, meeting deadlines and working with people? If so, you might make a superb receptionist who assists with key roles and services to ensure smooth running of your organisation’s offices. This administration training course teaches you how to meet your responsibilities as one of many types of receptionist and explains how to improve workplace health and safety.

Receptionists are key members of their organisations and ensure smooth office operations. This administration course comprehensively explains the various skills and career progressions of a receptionist. We begin by introducing you to the basic concepts important to those who work in reception. We examine the different types of receptionist and compare their roles. Top-tier receptionists are expected to communicate effectively because they are the first point of contact with customers, both face-to-face and over the phone, and they play an important role in making a good first impression. We provide effective communication skills and discuss good telephone etiquette. We distinguish between formal and informal messages and emphasise the importance of confidentiality when taking and sending messages. Receptionists are privy to a lot of sensitive information and need to be discreet and skilled in managing it. We outline the basics of database management and show you how to ensure confidentiality with data.
As a receptionist, you may be required to make a variety of bookings or reservations. We provide effective scheduling techniques to help you manage reservations and other routine administrative tasks. The course compares the duties of a receptionist and those of a secretary. We then study filing systems to help you master the important task of managing them. Occupational health and safety is crucial to many industries and we explain how to prevent workplace accidents and protect your colleagues from risk. The course then provides the techniques required to make meetings successful, from arranging accommodation for attendees to record-keeping and writing minutes. Your grasp on organisational skills like time management will ensure that your office runs smoothly and efficiently.
The course examines the use of information technology in administrative work and identifies the software packages that are useful to a receptionist. We explore the concept of teamwork and relate it to the role of a receptionist who is a good team player. The reception area of an office in any industry plays a key role in making a first impression and must appear welcoming and professional to visitors. We therefore show you how to make yours more appealing and impressive to customers. A receptionist job keeps you busy and serves as a perfect springboard to further career progression. This course has no prerequisites and is intended for anyone who wants to be a receptionist. It also suits current administrators who want to improve their skills. Sign up to turn your talent for organisation and working with people into a rewarding career.

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Introduction to the Catering Industry

Food safety in the Catering Industry

FATTOM and the 4C’s in Catering

Terms and Definitions

This module introduces the learner to the catering industry, its significance and its different types; along with the importance of food safety to this industry. The key factors and practices that affect the safety of foods prepared and handled during catering are also discussed.

What is HACCP?

HACCP Prerequisite Programs (Part 1)

HACCP Prerequisite Programs (Part 2)

HACCP Prerequisite Programs (Part 3)

HACCP Prerequisite Programs (Part 4)

In this module, you will be introduced to the HACCP food safety system, its history and benefits. Learners will learn about the prerequisite programs that have to be implemented before the application of HACCP such as establishment and facilities requirements, personal hygiene, cleaning , and the control of food preparation operations.

Step 1: Assemble the HACCP Team

Steps 2 & 3: The Product Description and It's intended Use

Steps 4 & 5: The Flow Diagram and On-Site Confirmation

In this module, learners will be introduced to the five preliminary steps that are the foundation of HACCP implementation. Learners will also gain knowledge on how to form the HACCP team, describe products and their intended use, and how to construct a flow diagram and perform an on-site conformation.

The Seven Principles of HACCP (Part 1)

The Seven Principles of HACCP (Part 2)

The Seven Principles of HACCP (Part 3)

This module provides the learner with extensive details about the seven principles of HACCP that have to be applied, along with practical activities on how to implement these principles in the catering industry and how to establish a HACCP worksheet.

HACCP Food Safety System for Restaurants and Other Catering Services - Assessment

In this free online course, learn how to implement the HACCP Food Safety System in your catering establishment.

HACCP Food Safety System for Restaurants and Other Catering Services

This free online course on ‘HACCP Food Safety System for Restaurants and other Catering Services’ will teach you a step-by-step approach to implementing the HACCP system, its preliminary steps and principles in your catering business of any size. You will learn how to establish this system along with its procedures and documents to ensure the safety of food items and dishes being prepared and served in your catering establishment.

Introduction to ISO 45001:2018 OH&SMS

Publication of ISO 45001:2018

Important Terminology in ISO 45001:2018

Learn more about the ISO 45001:2018 OH&SMS standard, its publication, and important terminology used in ISO 45001:2018.

Leadership and Organizational Context

Managing Risk: Opportunities and Support Functions

Operational Controls and Emergency Responses

Learn more about leadership and organizational context related to ISO 45001:2018; how to manage risk, its opportunities and support functions; and effective operational controls and emergency responses.

Monitoring, Measurement and Analysis

Internal Audits and Management Reviews

Continuous Improvement

Learn more about monitoring, measurement and analysis related to ISO 45001:2018;  as well as how to carry out successful internal audits and management reviews; and implement Continuous Improvement.

ISO 45001:2018 Course Assessment

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ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems

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History of ISO 9001 Revisions

Process Approach And PDCA Cycle

Context Of Organization And Risk Based Thinking

Reading ISO 9001:2015 is often difficult to understand without having the basic knowledge of concepts discussed in the standard. Some of the basic concepts are Process Approach, PDCA Cycle and Risk based thinking. This module helps you to grasp those concepts which act as a foundation for Quality Management System.

Clauses on Planning of the Quality Management System

Clauses on the Operation of the Quality Management System

Clauses on the Check & Act of the Quality Management System

This module explains the existing auditable clauses of the standard along with all their requirements and guidelines. The clauses are explained in simple terms and with simple meaningful sentences. Auditable clauses are from Clause 4 to Clause 10, and it includes Context of Organization, Leadership, Planning, Support, Operation, Evaluation and Improvement.

Organization Knowledge

Internal Auditing

Management Review

Quality Management System is based on some essential elements. Some of these elements were present in ISO 9001:2008, but ISO 9001:2015 has added one more essential element (management of organizational knowledge), while the other two elements (internal audits and management reviews) are already part of the previous version. However, there are some changes in the latest version to these two elements as well.

ISO 9001:2015 - Quality Management System (QMS) - Course Assessment

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ISO 9001:2015 - Quality Management System (QMS)

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Introduction to HIPAA

HIPAA Security Rules

Penalties for Non-Compliance

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Fundamentals of HIPAA Law and Its Privacy Rules

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Quality Management System of Medical Devices' Suppliers and Manufacturers

ISO 13485:2016 Important Terminologies

Publication of ISO 13485:2016 and Context of Publication

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Quality Management System Requirements

Management Responsibility and Resource Management

Product Realization – Planning to Design and Development

Product Realization – Purchasing and Production

In this module you will learn the operations of the QMS for a medical devices company. It covers top management requirements and offers ideas to manage resource requirements in the organization. It enlightens the concept of medical devices' product realization. It covers all elements of product realization such as quality planning, customer related processes, design and development, purchasing and production etc.

Monitoring and Measurement

Control of Non-Conforming Product

Analysis and Improvement

In this module, Clause - 8 of the ISO 13485:2016 standard is taught. Clause - 8 specifies the general requirements, management of monitoring and measurement issues, nonconforming product management, data analysis etc. Within this clause - 8, Clause - 8.5 is on improvement which paves out ways for the organization to improve its system, products, and processes through the framework of corrective and preventive actions.

ISO 13485:2016 - Quality Management Systems for Medical Devices - Assessment

In this free online course learn about the requirements of Quality Management Systems for Medical Device organizations and its regulatory aspects.

ISO 13485:2016 - Quality Management Systems for Medical Devices

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Introduction to International Standards for Auditing

How to Conduct Auditing

Competence and Elements of ISO 9001:2015

In this module, you will be introduced to the roles, required skills and the qualification of the lead auditor with their importance in the different sectors. We cover the challenges and the principles of auditing before delving into managing an audit program and assessing the competence and evaluation of auditors.

ISO 19011 Lead Auditor - Course Assessment

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ISO 19011 Lead Auditor

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Introduction to OSHA 10 Certificate Program

Workplace Safety and Employee Rights

OSHA Personal Protective Equipment (PPE)

Emergency Action Plan & Electrical Safety

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Fundamentals of OSHA 10 Program for Industries - Course Assessment

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Fundamentals of OSHA 10 Hours Program for Industries

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