Learning Outcomes

Executive Strategy and Management Introduction

Strategy Fundamentals

Strategic Planning Overview

Lesson Summary

In this module, you will learn how a vision and mission relate to strategy, and the factors influencing strategic planning. You will also develop a five-step process flow model and discover the distinction between vision, mission, strategy, objective and goal.

Strategic Planning Competencies

Executive Strategic Planning

Executive Strategy and Management

In this module, you will learn how to apply a vision and mission to strategic objectives and goals, the strategic competencies required for developing strategic plans and what managerial level is responsible for strategic planning.

Executive Strategy and Management - Course Assessment

Successfully develop and implement a consistent strategic management plan with this free online course.

Modern successful businesses develop and implement strategic plans to maintain a sense of direction, improve their organisation's performance and give them a competitive edge. This free online course will teach you the relevant process for designing your own unique plans, changing your vision and mission into winning objectives and discovering the strategic competencies required for maintaining dominance in your sector. Start learning today.

Introduction to Risk: 2008 Financial Crisis

Risk and Behavior

Risk Exposure

Risk and Uncertainty

Tangible and Intangible Risks

Diversifiable and Nondiversifiable Risks

6 units of interactive presentations: Introduction to Risk - 2008 Financial Crisis; Risk and Uncertainty; Risk and Behaviour; Diversifiable and Nondiversifiable Risks; Risk Exposure; Tangible and Intangible Risks. Note: each module in this course includes learning outcomes and lesson summary topics.

Risk Management Tools

Risk Management Tasks

Risk Map Analysis

Risk Management Systems

Risk Management Matrix

Evaluating Risk Management

6 units of interactive presentations: Risk Maps; Risk Management Tasks; Risk Map Analysis; Risk Management Systems; Risk Management Matrix; Evaluating Risk Management.

Introduction to Insurance

Private Insurance

Insurability and Cost

Types of Cover

Government Funded Insurance

6 units of interactive presentations: Introduction to Insurance; Risk Exposure; Private Insurance; Insurability and Cost; Types of Cover; Government Funded Insurance.

Insurance Structures

Insurance Brokers and Agents

Determining Insurability

Data Analysis

Reinsurance

5 units of interactive presentations: Insurance Structures; Insurance Brokers and Agents; Determining Insurability; Data Analysis; Reinsurance.

Valid Contracts

Ethical Contracts

Beneficiaries

3 units of interactive presentations: Valid Contracts; Ethical Contracts; Beneficiaries.

Diploma in Risk Management - First Assessment

This assessment will test your knowledge of Modules 1 - 5 from the following course: Diploma in Risk Management - Revised. You can re-take this assessment, until a successful outcome is achieved.

Introduction to Property and Liability Risks

Property Coverage: Real and Personal

Computer-Related Risks and Cover

Global Risks

4 units of interactive presentations: Introduction to Property and Liability Risks; Property Coverage: Real and Personal; Computer-Related Risks and Cover; Global Risks.

Risk Policy Creation

Negligence and Liability

Property and Professional Liability

Product and Professional Liability

E-Commerce and Liability Limitation

5 units of interactive presentations: Risk Policy Creation; Negligence and Liability; Property and Professional Liability; Product and Professional Liability; E-Commerce and Liability Limitation.

Introduction to Life Risk Factors

Mortality Risk

Older Age Risks

Age and Healthcare

Demographics and Cost

5 units of interactive presentations: Introduction to Life Risk Factors; Mortality Risk; Older Age Risks; Age and Healthcare; Demographics and Cost.

Introduction to Social Security

Social Security: Benefits and Entitlements

Funding Social Security

3 units of interactive presentations: Introduction to Social Security; Social Security: Benefits and Entitlements; Funding Social Security.

About Life Insurance

Life Insurance Premiums

Life Insurance Plans

Life Policy Features

Riders and Waivers

Group Insurance

6 units of interactive presentations: About Life Insurance; Life Insurance Premiums; Life Insurance Plans; Life Policy Features; Riders and Waivers; Group Insurance.

Diploma in Risk Management - Second Assessment

This assessment will test your knowledge of Modules 7 - 11 from the following course: Diploma in Risk Management - Revised. You can re-take this assessment, until a successful outcome is achieved.

Diploma in Risk Management - Assessment

This free online course will give you a full and comprehensive run through of risk management procedures and practices.

Diploma in Risk Management

This free online risk management course will help you identify perils and hazards and improve your skills in managing risk. Risk management is essential for the success of every business as it helps identify, assess, and manage financial problems at every turn. The course will teach you why there is a need for risk management tools as well as the main steps of risk management that every business professional needs to know.

What is ISO 22301?

Benefits of ISO 22301

Some Issues With ISO 22301

This module specifies the requirements for a management system to protect against disruptive incidents and reduce their likelihood. It shows how the ISO 22301 standard can help with businesses meet legal requirements.
Also, you will discover the benefits of applying ISO 22301.

Implementation of ISO 22301

Business Impact Analysis

Effectiveness of Your Business Continuity Management System

This module specifies what needs to be done to prevent disruptive incidents and then outlines how to recover in the shortest time possible through risk mitigation & risk treatment. It will also cover the steps for implementing the ISO 22301 standard and how to conduct a business impact analysis.

ISO 22301 - The Fundamentals of Business Continuity & Resilience! - Course Assessment

Learn about ISO 22301, the international standard for Business Continuity Management (BCM), in this free online course.

ISO 22301 - The Fundamentals of Business Continuity & Resilience

This business management course explains how to implement ISO 22301 to ensure the continuity and resilience of your enterprise. We show you how to apply a business continuity management system. We also cover business impact analysis to help you anticipate events that affect your business operations. This course provides the leadership skills required to avoid future business disruptions to maintain performance and customer satisfaction.

Topic 1 : Organisational Assessment and Diagnosis

Topic 2 : Performance Improvement Strategies

Topic 3 : Change Management in Consulting

Topic 4 : Strategic Planning and Leadership Development

This module offers a comprehensive overview of management consulting, equipping you with essential skills and knowledge to navigate the consulting landscape effectively. You will explore effective strategies for leading change, enhancing organisational resilience, and fostering a culture of adaptability.

Essentials of Management Consulting - Course Assessment

Learn how to analyse the essential business challenges, and drive impactful change with this free online course.

Essentials of Management Consulting

Gain the essential skills and knowledge required to succeed in management consulting with this comprehensive course. Learn how to assess client needs, develop customised strategies, and effectively communicate solutions. Through real-world case studies, you will explore practical problem-solving techniques and discover how to create and deliver value for clients. Enrol now to start building your expertise in management consulting!

What is Service Management?

Evolving Service Markets

The Service Customers

Product Service Systems

The Service Act

Seamless Service Management

This module introduces the topic of service management and the elements of service management such as how best to serve customers in the modern business environment, what the product service systems are, what the service act comprises of, and how to ensure seamless service to customers both within and outside an organisation.

Service Management Elements

Core versus Supplementary Services

Intangibility of Services

Response to IHIP Challenges

Process and Promotion of Services

Process Issues In Service

Business services is a general term that describes work that supports a business but does not produce a tangible commodity. Business services are those that market offerings that are intangible-dominant. Few services are totally intangible, they often contain elements with tangible properties. The module also explains service dimensions: Intangibility, Heterogeneity, Inseparability and Perishability.

Challenges of Service Management

Understanding Service Uniqueness

The Role of the Consumer in the Services Flow

Understanding Service Consumer Behavior

What is Co-Creation of Services

The Customer and Co-Creation of Services

Learn how fluctuating demand from customers for a service can be addressed by managing capacity within the service process, and how businesses can use marketing elements to shape demand patterns for a service.

Current Service Map to New Service Design

New Service Development Cycle

Case Study on Service Excellence

Service Excellence - Arvind Eye Hospital

The Role of Culture in Service Excellence

The Role of People in Service Excellence

Learn about The Three-Stage Model of Service Consumption and how this model allows service managers to set objectives and shape consumer behavior in a targeted manner. Also learn about self-service technologies (SSTs) and co-creation of business services and how these methods are the ultimate form of customer involvement in a business service when used appropriately.

Diploma in Service Management - First Assessment

Positioning Strategies for Services

Focus Strategies and Positioning

Branding Services

Distribution in a Services Context

Service Delivery Innovations

Network of Services

Learn more about marketing strategies that help to position a business service within the market and create a reputable brand around the service.

Strategy and Strategic Thinking for Services

Implementing Strategic Planning

Competitive Strategies for Success

Service Pricing - Basic Concepts

Approaches to Service Pricing

Putting Service Pricing into Practice

Learn more about correctly pricing a business service within the market and the techniques and models used to formulate the correct market price.

Introduction to Service Quality

Understanding Customer Satisfaction

Measuring Service Quality

Service Complaints and Recovery Strategies

Understanding Customer Loyalty

Developing Loyalty Bonds with Customers

Learn improve service quality in business services for an enhanced service experience for customers.

Strategy Canvas - Service Portfolio Analysis

Customer Loyalty Relationship

Managing Partner Relationships

Global Service Ecosystem - Service Innovation

Service Ecosystem - Service Innovation

Services as Systems: A Holistic Approach

Learn more about strategies that help manage and develop customer loyalty and partner relationships in service management.

Diploma in Services Management - Second Assessment

Diploma in Services Management - Final Assessment

Learn how to create business services strategies that will deliver customer satisfaction with this free online course.

Diploma in Services Management

This free online Diploma in Services Management course will teach you how to design and develop service processes that improve customer experiences and increase service productivity and efficiency. Drawing customers to your business services takes specialist knowledge and skill, and this course will teach you the effective service strategy management skills necessary to meet customer needs and reduce operational costs.

Introduction to the Balanced Scorecard

History & Examples of Balanced Scorecard

Pros and Cons of a Balanced Scorecard

Terms and Definitions of a Balanced Scorecard

In this module, you will be introduced to the Balanced Scorecard (BSC) along with its characteristics and features. You will learn the different perspectives of a BSC together with the ways to design it. You will also learn about the history of the BSC, followed by examples of it. Moreover, you will learn about BSC usage, its pros and cons and the challenges faced in the process of its design. You will also learn different terms and core concepts of a BSC.

Cascading KPIs from Corporate to Department and Individual Level

Forming Teams For a BSC Program

The Nine Steps of a BSC Program

In this module, you will be introduced to the Key Performance Indicators (KPIs) together with their processes, objectives, and perspectives. The module then covers SMART ways of writing goals and objectives and the concept of SMART KPI. Additionally, you will learn about the required four basic teams for a BSC program and their importance. You will also be provided an overview of the nine implementation steps (divided into two phases) of the BSC. Lastly, the ADKAR change model is described.

Assessment, Strategy, and Objectives

Strategic Mapping, Performance Measurement and Initiative

Automation, Cascading and Evaluation

In this module, learn all nine implementation steps of the BSC program. You will learn about the BSC implementation program's beginning assessment together with its five milestones. Likewise, the remaining eight steps with all their milestones are discussed. These are Strategy, Objectives, Strategic Map, Performance Measures, Strategic Initiatives, Automation, Cascading, and Evaluation, respectively.

Balance Scorecard (BSC) - Strategy Management Framework & its Measures - Course assessment

In this free online course, learn the measures and steps of the Balanced Scorecard along with its context and history.

Balanced Scorecard (BSC) - Strategy Management Framework & its Measures

In this free Balanced Scorecard (BSC) course, you will learn about BSC characteristics, uses, features, purpose, core concepts, advantages and disadvantages. You will be taught various BSC terms along with the challenges an organization faces while designing a BSC. Additionally, you will learn about the Key Performance Indicators (KPIs) and the SMART way of writing objectives along with the nine implementation steps of a BSC.

Part 1 - Preparing for the Strategic Planning Process

Part 2 - Establish a Committee

Part 3 - Gather Operational Data

Review Quiz

In this module, students will learn about preparing for the strategic planning process, including steps needed in order to establish a committee. A committee will work to assist in organizing the plan and goals in our strategic planning process. Students will also learn how to gather operational data.

Part 1 - Develop a Mission Statement

Part 2 - Develop a Vision Statement

Part 3 - Assess Internal and External Environments

Part 4 - Performing SWOT Analysis

In this module, Initiating the Strategic Planning Process, students will learn to develop a mission statement as well as how to develop a vision statement. Students will also learn to assess internal an external environments as well as how to perform a SWOT analysis. This module will give students the skills needed to initiate the strategic planning process.

Part 1 - Prioritize What the Strategic Plan Will Address

Part 2 - Set Goals and Objectives

Part 3 - Develop Strategy for Achieving Goals

Part 4 - Draft the Strategic Plan

In this module, Developing the Strategic Plan, students will learn about developing the strategic plan. This module will instruct students in how to prioritize what the strategic plan will address, how to set goals and objectives, as well as how to develop strategy for achieving goals. The module will then conclude with how to draft the strategic plan.

Part 1 - Assign Responsibility and Authority

Part 2 - Establish a Monitoring System

In this module, Executing the Plan, students will learn the steps to executing the strategic plan. After preparing, initiating, and developing their strategic plan, the final step is to execute the plan. This module will cover assigning responsibility and authority as well as how to establish a monitoring system.

Strategic Planning Skills - Assessment

Learn the basics of strategic planning and learn how to develop a mission statement with this free online course.

Strategic Planning Skills

This free online strategic planning skills training course will provide you with the skills for developing a clear understanding of your organization's current and desired state, its operations and market position. Learn how to develop a mission and vision statement for your company, after gathering the information that influences your business, from operational data to assessing factors. Start this course today.